Refund Policy

At SpiderBcube, we aim to provide reliable and high-quality IT and software solutions. However, we understand that there may be situations where a refund is necessary. This Refund Policy has been designed to ensure fair and transparent practices, in compliance with applicable laws and regulations in Bangladesh.

1. Eligibility for Refund

Refunds may be granted in the following circumstances: 1. Non-Delivery of Service: If a service has not been initiated or delivered within the agreed timeframe. 2. Defective or Incomplete Deliverables: If the software or service delivered does not function as per the agreed-upon requirements. 3. Project Cancellation by Client: If the client cancels the project before significant work has been undertaken. 4. Billing Errors: If a payment was made in error, including duplicate payments.

2. Non-Refundable Cases

Refunds will not be granted in the following scenarios: 1. Change of Mind: If the client decides not to proceed with the project after work has commenced or the service has been delivered as per agreement. 2. Failure to Provide Inputs: If the client fails to provide required feedback, resources, or approvals necessary for the project's progress. 3. Violation of Terms: If the service is terminated due to the client's violation of the terms of service or agreement. 4. Subscription Services: Payments for ongoing subscription or maintenance services are non-refundable unless explicitly stated otherwise in the agreement.

3. Refund Request Process

To request a refund, follow these steps: 1. Submit a Request: Contact us at info@spiderbcube.com with the following details: Full name and contact information Invoice or payment receipt Reason for the refund request 2. Acknowledgment: We will acknowledge your request within [Insert Timeframe, e.g., 2-3 business days]. 3. Assessment: Our team will review the request and may contact you for additional information. 4. Decision: Once the request is verified, we will notify you of the refund approval or rejection.

4. Refund Processing

1. Approval: If approved, refunds will be processed within [Insert Timeframe, e.g., 7-10 business days]. 2. Payment Method: Refunds will be made via the original payment method used for the transaction unless mutually agreed otherwise. 3. Deductions: Transaction fees, administrative charges, or costs for completed work may be deducted from the refund amount, if applicable.

5. Project Cancellation Terms

1. Before Project Start: A full refund will be issued if the project is canceled before any work has commenced. 2. After Partial Completion: If the project is canceled after work has started, a refund will be issued after deducting charges for the completed work. 3. Force Majeure: If a project cannot be completed due to unforeseen circumstances beyond our control, refunds will be assessed on a case-by-case basis.

6. Limitations of Liability

1. Refunds are limited to the amount paid for the specific service or product in question. 2. SpiderBcube is not liable for indirect or consequential damages arising from the use or inability to use our services.

7. Changes to This Refund Policy

SpiderBcube reserves the right to update or modify this Refund Policy at any time. Any changes will be communicated via our website or email. Continued use of our services after such changes constitutes your agreement to the revised policy.

8. Contact Information